Privacy Policy

Last updated: September 30, 2026

Sichuan Langting Xusheng Import and Export Trading Co., Ltd. (referred to in this policy as “Langting Pergola”, “we”, “us” or “our”) operates the website www.langtingpergola.com (the “Website”). We design, manufacture and export aluminium garden pergolas, aluminium louvre systems and related outdoor living products for international distributors, dealers and project buyers.

This Privacy Policy explains what personal information is collected through the Website, the purposes for which it is used, how long it is retained, and the choices available to you. It applies to the Website and to the business relationship that arises from your use of the Website or your contact with us.

1. Information We Collect

We collect only the information that you decide to provide, together with limited technical information generated automatically when a visitor opens the Website.

1.1 Information you provide

  • Contact and inquiry details – your name, business email address, company name, job title, telephone number, country or region, and the content of your message, submitted through our inquiry, quotation or contact forms.
  • Commercial details – product models, specifications, order quantities, target prices, destination ports and other information exchanged during quotation and order processing.
  • Correspondence – the content of emails, messages and WhatsApp conversations with our sales team.

1.2 Information collected automatically

When you visit the Website, our hosting provider and web server may automatically record technical data such as your IP address, the date and time of your visit, the pages you viewed, the referring page, your browser type, your device type and your operating system. This information is used to keep the Website secure and to understand how the Website is used.

We do not intentionally collect special categories of personal data, such as health, political opinions, religious beliefs or biometric data.

2. How We Use Your Information

  • To respond to your inquiries, prepare quotations and samples, and communicate with you about our products and orders.
  • To manage the pre-contractual and contractual relationship with you, including order processing, delivery coordination and after-sales support.
  • To maintain the security, availability and performance of the Website, and to prevent fraud, spam and abuse.
  • To comply with legal obligations that apply to us as a Chinese export trading company, and to enforce the terms of our business.
  • To improve the content and usability of the Website.
  • To send you relevant business information about our products where you have consented to receive it. Every marketing message includes an unsubscribe option.

We do not sell, rent or trade your personal information, and we do not disclose it to third parties for their own marketing purposes.

3. Legal Basis for Processing (EEA and UK Visitors)

If you are located in the European Economic Area, the United Kingdom or Switzerland, we process personal data on the following legal bases:

  • Contract – where processing is necessary to take steps at your request prior to entering into a contract, or to perform a contract with you.
  • Legitimate interests – for responding to business inquiries, securing and operating the Website, and maintaining commercial relationships, provided that your rights are not overridden by those interests.
  • Consent – for optional marketing communications, or where consent is otherwise required. Consent may be withdrawn at any time.
  • Legal obligation – for example, trade, customs, tax and anti-corruption record-keeping requirements.

4. Cookies

The Website uses cookies and similar technologies that are required for the site to function. These may include:

  • Essential cookies – required for core site operation, page navigation and security. The Website cannot be used properly without them.
  • Functional cookies – used to remember preferences such as language settings or recently viewed products.
  • Analytics cookies – used to understand how visitors use the Website in aggregate, so that we can improve its content and structure.

You can accept, reject or delete cookies through your browser settings. Blocking essential cookies may affect the functionality of the Website. For guidance on managing cookies, please use the help function of your browser.

5. Third-Party Services

We use a limited number of third-party service providers to operate the Website. They process information only on our instructions and for the purposes described in this policy:

  • Web hosting and infrastructure – the Website is hosted on servers provided by Alibaba Cloud, which stores technical information such as IP addresses and access logs on our behalf.
  • Contact and quotation forms – form handling technology used to receive the business inquiries you submit.
  • Product catalogue and content tools – used to publish and display product data, images and documents.

These providers are bound by contract and may not use your information for their own purposes. Where a provider is located outside your jurisdiction, the safeguards described in Section 6 apply.

6. International Data Transfers

Our business is operated from the People’s Republic of China. If you contact us from another country, the information you provide will be transferred to and processed in China and, where necessary, in other countries in which our hosting or service providers operate.

These transfers are carried out on the basis of an in-country assessment or appropriate safeguards. Where required, we apply contractual clauses or other safeguards recognised by applicable law, and we limit the transferred information to what is necessary for the business relationship.

7. Data Retention

We keep personal information only for as long as it is necessary for the purposes described in this policy:

  • Inquiry data is retained for up to 24 months from the last contact where no business relationship is established.
  • Contracting and order records are retained for the period required by commercial, customs, tax and accounting law, and for the limitation period of relevant claims.
  • Server and security logs are retained for a short and limited period for troubleshooting and abuse prevention.
  • Marketing records are retained until you unsubscribe or request deletion.

When information is no longer required, we delete it or anonymise it so that it can no longer be attributed to you.

8. Your Rights

Depending on the country in which you live, you may have the right to:

  • Request confirmation of whether we hold personal data about you, and access to that data.
  • Ask us to correct data that is inaccurate or incomplete.
  • Ask us to delete data where there is no overriding legal reason for us to keep it.
  • Restrict or object to processing based on legitimate interests, and to direct marketing at any time.
  • Request a portable copy of the data you have provided to us.
  • Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
  • Lodge a complaint with your local data protection authority.

We respond to verified requests within a reasonable period and without undue delay. We may ask for information that allows us to confirm your identity before acting on your request. Where a request is complex, we will explain the reason for any delay.

9. Children’s Privacy

The Website is a business-to-business site and is not directed at children. We do not knowingly collect personal data from anyone under the age of 16. If you believe that a child has provided us with personal data, please contact us and we will delete it promptly.

10. Data Security

We apply appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These include access control to our systems, encryption of data in transit, protection of our hosting accounts, regular software updates, and confidentiality obligations for our staff.

No transmission over the internet can be guaranteed to be completely secure. We therefore recommend that you do not send sensitive personal information by email unless it is necessary and you are comfortable doing so.

11. Your Choices

  • You may choose not to provide optional information in a form. We may then be unable to prepare a quotation, but you will still be able to browse the Website.
  • You may unsubscribe from marketing messages at any time by using the unsubscribe link in the message, or by contacting us.
  • You may control or delete cookies through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, our service providers or the applicable law. The “Last updated” date at the top of this page indicates when the current version took effect.

13. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights, please contact us:

When contacting us about a privacy matter, please include “Privacy Policy enquiry” in the subject line so that your request reaches the right person. We aim to respond within five working days.